Just couldn’t wait
Just been on the phone to an old mate who yesterday left Holiday Inn without paying…
His meeting had been very good,met some nice potential clients who liked the problem solving approach and all was well.
Slight disappointment that the staff on hand were very slow in getting teas and coffees organised but didn’t expect to get any special service just be looked after.After all this is a national chain of hotels that makes good money on business folk popping in for meetings over tea and coffee so why should they treat every customer as special?
Well they should and they don’t…
After an age in trying to get the bill he decided that he had had enough and he just went….
The reality of this is that Holiday Inn don’t give a hoot.Why? Because they already have his card details and will simply charge him what is owed,they have no interest at all in the fact that his customer experience was rubbish with poor service and luke warm drinks.
They don’t care that he may tell a zillion people of his poor experience because they have been paid,the transaction has been completed and it’s a closed issue as far as they are concerned.
More customers should go without paying, its a sure fire way of seeing just how fast the people serving you can move when they need to….
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