Tesco Metro in Berkhamsted don’t seem to understand the basics of customer service.It seems that every little help is too much effort….
They open at 7am and staff are there to clean and bake at 5.00am.
At 8.00am the baked goods are rarely on the shelf…why?No idea…
The delivery could be late of course which could account for some of the occasions when the bread isn’t on display but surely not for every instance.
To add insult to injury when you ask the staff if there are going to be any rolls they just say “don’t know” and carry on doing what they were doing.Trying to get them to actually go and ask is a Herculean task.
I probably sound like Victor Meldrew,maybe a bit of me is but most of me is passionate about customer service and it’s not on that major retailers don’t live the concept.
The Metro format is designed for busy urban settings so why do we have one in Berkhamsted? Apparently the town is predominantly singletons so stock is geared towards this segment which means that standard lines are not stocked. Strange,I thought that this was a town that had more families with children
Tesco is there to sell food and provide what customers want,they invest squillions in customer data capture,layout and POS.All this is wasted when they can’t get the basics right.
People generally want milk,bread and a few other basics in the mornings so why can’t Tesco realise that and at least have the produce out and ready? They are a shop after all, it’s what they do,it shouldn’t be rocket science to get bread on shelves so that we can buy it,contribute towards their profits and make shareholders very rich.
Moan over,I’m going to calm down with some more tea which I got from Waitrose…far better range…
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{ 2 comments… read them below or add one }
I suggest disgruntled shoppers complain to head office as local complaints seem to fall on deaf ears
Local complaints only get attention when there are the numbers to justify it.
I think that if everyone did complain more at unit level then Head Office would only get involved if the issue was a major one.
Shout and loudly is my option every time.