Having spent some time recently with friends from London it seems that there is a move a foot to invade Hertfordshire…
The reason is clear, apparently people in this county are friendly,welcoming and generally nicer than our London counterparts.Also it was noted that customer service seems to be alive and well in the shire with stories of people actually being nice in shops…
Are we so spoilt in Herts that it’s become so part of the fabric of things that we take it for granted? I’m not sure.Maybe day trippers get a different service than residents.
Recent skirmishes into Hemel and Watford have shown me that far from being alive and kicking customer service seems to be dead and dormant.
A recent visit to a well known fruit based mobile phone shop left me feeling that I was invisible.It took ages to get served even though the shop was empty of real customers,there were some customers but they were the friends of the staff.The resolution of my problem was left in my hands, I had to call a service number and explain the issue again and they would help me.Odd how the previous response to calling said number was to go to the shop where the phone had been purchased.
Maybe there is some good customer service out there,maybe it’s more London based…
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