Why does it pay sometimes to be economical with the truth? Because dealing with some companies forces you to if you want a desired outcome.
Take today. I am having huge problems with my ISP and seem to be the only person who can’t stay connected to the web long enough to do anything.
Having checked all the obvious things with my PC it became obvious that the problem was me but my provider.
I call and get a whole bunch of options that nearly address my problem,I’m not moving or don’t wish to add options to my package so that narrowed things down.
I press the appropriate button on my phone and wait for some time before a friendly voice asks for security details,account numbers etc and then proceeds to ask what the problem is. Just as I get to the good part the line goes dead…
Second call the same that third time it just rings out..by now I have been on the phone for nearly an hour.Not a huge amount of time but an annoying amount considering the list of things to be done before I can clock off for the day.
My solution was to press the I’m leaving you button…before I could react the phone was answered and an even friendlier voice asked what they could do to help. I explained that I had pressed the wrong option and they grew chilly telling me that they were there to help and basically stop customer churn. They did transfer me to a very supportive person who managed to solve my connection issues.
The point of this is that I had to lie to get to what I wanted. All the options should have been answered as swiftly giving the customer some confidence that the supplier is on their side.
Each call should be treated with equal gravity, it shouldn’t matter if you are un happy with the service or are moving house, that call should always be a priority.
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