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The majority of customer experiences are judged on the single criteria of the quality of the customer service.This is valid but not always appropriate. Customer service should be the end result of a series of exchanges and not the sole deteriminant of how good a company has performed. The old adage that “coffee stains on the passenger [...] Stop asking me…. So you’re in Smith’s and you are just about to pay when the assistant asks,”would you like some chocolate,it’s on special offer,two for the price of one?” Or you are paying for your petrol and as you pay a never to be missed offer is up sold to you, Red Bull, three cans for [...] Tesco Metro in Berkhamsted don’t seem to understand the basics of customer service.It seems that every little help is too much effort…. They open at 7am and staff are there to clean and bake at 5.00am. At 8.00am the baked goods are rarely on the shelf…why?No idea… The delivery could be late of course which could account for [...] I spent yesterday in London and was musing about the ease of getting good coffee and the lack of a good place to have tea. It made me think about the old Lyon’s Tea Houses and how popular they were.At one time they were Europe’s largest chain of restaurants if you took into account the Corner [...] Tel-E-Market to stay ahead What does it cost to run a good Tel-E-Market campaign? A modest amount that is a brilliant return on investment. What does it cost not to run a Tel-E-Market campaign? You could be costing yourself valuable clients and intelligence by not keeping up some regular customer and market place research. Non Tel-E-Market use could effectively [...] Having spent some time recently with friends from London it seems that there is a move a foot to invade Hertfordshire… The reason is clear, apparently people in this county are friendly,welcoming and generally nicer than our London counterparts.Also it was noted that customer service seems to be alive and well in the shire with stories [...] Our local library has installed new high spec technology that lets you take a book out and return it without having to ask any staff. You put your bar-coded library card under the scanner, the machine notes your details and presents you with some menu options. All very 21st century but all so very dull… The people [...] After a long day of keyboard interfacing a curry was called for…duely ordered I was told 20 minutes before I could pick it up…great Went along just before my 20 minutes were up and shock horror,it wasn’t ready…. Normally I would have been a bit put out but this time I wasn’t.Why? Well as soon as I went [...] Just couldn’t wait Just been on the phone to an old mate who yesterday left Holiday Inn without paying… His meeting had been very good,met some nice potential clients who liked the problem solving approach and all was well. Slight disappointment that the staff on hand were very slow in getting teas and coffees organised but didn’t expect [...] Walk A Way without spending Customer experience feedback often never even begins because customers get fed up and can’t be bothered to wait to be served…they go away empty handed. I have noticed that in our local Waitrose the single basket paying area is so poorly laid out that customers wait in a long line that snakes [...] |
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