Customeyes Research Exit Surveys immediately evaluate the customer experience.
Post customer journey feedback can deliver insights not covered by a Mystery Shopping visit.
Value of such a tool is that it is possible to get feedback on Impluse V Planned visits.
Impulse
- What factor triggered the visit?
- Did they purchase as a response to a window promotion?
- Were other products considered as a result?
- Overall satisfaction level – customer service,unit layout,promotions etc
- Expectations – met or failed?
Planned
- Definite purchase intention?
- Drivers for choosing this outlet?
- Other products purchased?
- Overall satisfaction Level – customer service,unit layout,promotions etc
- Expectations – met or failed?
For more information on how we can help please contact us.
