Why Mystery customers?
Positive Customer Experiences translate to more customer advocacy, greater propensity to recommend and better business performance and profitability
Mystery Customers provide valuable business intelligence and performance barometers
- An early warning system – flagging issues before they have a financial impact on the business
- Customer feedback at the point of service delivery
- Customer Journey and Customer Experience – breakdown of the components
- Insight into what improvements might be made to offer a competitive point of difference
- Sign posting any issues with staff training needs
- Competitor Intelligence – what are they doing differently or better?
Mystery Shopping is a proven cost effective component of the marketing mix…
Customeyes cover any sector,retail,leisure,restaurants,local councils …any size company
To find out more please contact us.